Our Ecosystem Partners

Peopleware is a platform we know in depth and support end-to-end.

As a reseller and long-term practitioner of the platform, we work with Peopleware in environments where Workforce Management needs to handle complexity across rules, contracts, scheduling logic, and day-to-day operational pressure.

Our work with Peopleware typically spans the full lifecycle: from assessing whether the platform is the right fit, through design and configuration, to supporting how it is actually used once live. We focus on making sure the platform reflects real operational behaviour, local legislation, collective labour agreements, individual business requirements and not just theoretical process designs.

We recommend Peopleware, where its structure and flexibility support compliant, workable Workforce Management in practice, and where organisations need a solution that can be adapted over time rather than worked around.

CCmath is a platform we work with in an advisory capacity, without a commercial reseller relationship.

We typically recommend CCmath in environments where forecasting accuracy, workload modelling, and demand complexity are critical, particularly in contact centre and service-driven operations.

Our involvement focuses on helping organisations assess whether CCmath is the right fit, supporting design and setup decisions, and ensuring forecasting and planning outputs are aligned with real operational behaviour. We work alongside internal teams and the vendor where appropriate, while remaining independent in our advice.

Where CCmath best fits an organisation’s needs, we support its effective use without commercial dependency and always prioritising outcome, accuracy, and operational reality over tooling preference.

ProcedureFlow is a platform we refer to as complementary tooling where organisations need to address inconsistent work instructions, fragmented knowledge management, or unclear process design.

We typically introduce ProcedureFlow in environments where Workforce Management challenges are not caused by planning alone, but by variability in how work is understood and executed on the ground. In these contexts, stable scheduling and forecasting depend on people having access to clear, consistent, and up-to-date guidance.

ProcedureFlow enables organisations to document, visualise, and maintain processes in a way that is easy to use, easy to update, and accessible in day-to-day operations.

Our role is to identify when such complementary tooling can meaningfully support Workforce Management effectiveness and to connect organisations with the right expertise. We remain independent of delivery and commercial arrangements, focusing on ensuring that process clarity supports real-life operational stability.

We support organisations in optimising their enterprise Calabrio and Verint configurations.

Whether you are utilising Calabrio (formerly Teleopti) or Verint WFM, our expertise spans across fine-tuning scheduling engines, auditing forecast models, aligning collective labour agreements (CLAs), and building custom reporting integrations.

We work with these systems to help you maximize your existing technology investment, resolving complex routing configurations, rest regulation compliance, and shift template issues that often lead to manual workarounds.