Better Workforce Management is rarely about adding more resources
It's about fixing what breaks between compliance, systems, processes, and real-life operations.
We’re WFM practitioners, not theorists.
We’ve worked hands-on across every role connected to Workforce Management, in organisations of different sizes, sectors, and countries. That’s why we don’t believe in standard solutions or textbook answers.
Every WFM setup reflects its people, rules, systems, and operational reality and fixing it requires understanding all of that together.
If you’re dealing with recurring WFM issues, growing complexity, or setups that work on paper but not in practice, let’s have a focused conversation about what’s actually breaking and what it would take to fix it.
Outcomes That Matter
How people, rules, systems, and decisions come together in daily operations.
Compliance
We align schedules with collective labour agreements by design. Planners see real-time triggers, preventing costly rest-time violations before schedules are published.
Less Rework
Direct employee availability portals eliminate the manual chasing of schedule adjustments. Shift planners stop waiting on availability templates collected by hand in spreadsheets.
Scalability
Standardised playbooks ensure smooth WFM scaling. Forecasting, scheduling, and real-time operations are unified into a shared WFM governance playbook.
Clear Ownership
We define exact WFM boundaries and escalation routes. Decisions are made using operational thresholds and role clarity, not personal opinions.
How We Work
We focus on understanding operational reality, fixing root causes, and ensuring changes hold up under daily operational pressure.
Understand operational reality
We start by looking beyond documented processes and theoretical designs. We analyse how the WFM processes, compliance, systems, and decision-making actually work day to day, including where manual workarounds, exceptions, and risks have become normalised.
Fix the root cause(s)
Based on what we see, we define clear, practical interventions and not generic strategies. This may include redesigning scheduling logic, clarifying ownership, adjusting governance, improving system usage, or addressing compliance gaps. Tooling is considered only where it genuinely solves a problem, not as a default answer.
Make it work in real life
We stay involved to ensure changes work under real operational pressure and not just during the project phase. As priorities, regulations, or scale change, we help teams adjust without falling back into firefighting or manual fixes.
The rightWFM Ecosystem
A unified suite of software, training, and operational consulting streams.
WFM Advisory
Operational consulting and hands-on project management to align parameters, review compliance rules, and audit capacity planning models.
rightWFM Hub
The software companion portal designed to fill employee availability gaps, schedule breaks, and automate shift changes.
Training & Community
Product-agnostic courses and peer-to-peer practitioner network to build capacity and share operational challenges.
What we do
Hands-on expertise across governance, technology, and operational redesign.
WFM foundation, capability & coaching
When WFM struggles, it's often because teams are expected to operate complex models without clear ownership, structure, or decision rights.
We work hands-on with WFM, HR, and operational teams to strengthen capability where it matters, from governance and role clarity to practical execution.
This is not generic training. It's applied coaching based on your real setup, constraints, and operating reality.
WFM technology & tooling
WFM systems rarely fail because of the technology itself. They fail because they're implemented, configured, or used without regard for real-life operations or local rules.
We support organisations before, during, and after tooling decisions:
- ✓ clarifying what is actually needed
- ✓ fixing existing WFM system usage
- ✓ supporting vendor selection only where appropriate
- ✓ ensuring tools support compliant, workable processes
WFM design, optimisation & scale
Many organisations operate WFM setups that technically “work” but rely on constant manual intervention, exceptions, and firefighting.
We analyse how planning, scheduling, and execution really function day to day and redesign WFM so it:
- ✓ reduces manual work and rework
- ✓ holds up across markets and regulations
- ✓ scales with growth and organisational change
The goal is stability, compliance, and control and not theoretical optimisation.
rightWFM Hub
The software companion layer that fills the gaps in WFM suites.
Traditional WFM tools are great for math, but often fail at employee communication, availability collection, and real-time scheduling micro-actions. rightWFM Hub bridges this gap with sleek manager dashboards and employee availability portals.
Capability & Community
Step out of your WFM silo with product-agnostic courses and a curated peer network.
WFM Training & Courses
Product-agnostic education from foundations to executive mastery. Built specifically for planners, shift leads, and operations leaders to scale internal capabilities.
- Foundations: Forecasting, Capacity Planning, Scheduling, Real-Time & Analytics.
- Excellence: Stakeholder Communication, Tool Selection, Back Office & WFM Maturity.
- Specialist: Omnichannel Staffing, Multi-Site WFM & Business Case ROI.
- Mastery: AI & Automation, WFM Beyond Contact Centres & Employee Wellbeing.
WFM Vault Community
A practitioner-led, vendor-agnostic professional community. Share actual scheduling issues, compliance challenges, and tool reviews with verified peers.
- Peer Network: Real discussion, zero vendor sales pitches.
- Toolbox: Standard operating procedures and governance templates.
- Early-Bird Rate: Founding member discount closes October 31, 2026.
WFM Unfiltered Podcast
Hosted by Irina Hollatz
Candid, practical conversations detailing real-world operational challenges, WFM tool failures, compliance risks, and the real-life struggles of workforce planners. No filters. No vendor pitch.
Frequently Asked Questions
Answers to common WFM strategy, tooling, and governance questions.
No. rightWFM is vendor-agnostic. We help you audit, configure, and maximize the tool you already have. For employee gaps, our companion platform (rightWFM Hub) integrates directly on top of your existing engine.
We offer product-agnostic WFM training courses ranging from WFM Foundations (for new planners and supervisors) to WFM Mastery (AI, automation, and wellness models for resource executives).
Yes. The WFM Vault is a strictly curated, practitioner-led community with zero vendor pitch. It focuses entirely on pure operational knowledge, calculations, compliance, and peer-to-peer benchmarking.
rightWFM Hub features direct API connectors for standard WFM platforms (including Peopleware, NICE, Verint, and Calabrio), syncing employee availability and shift adjustments automatically.
Let's optimise your workforce planning
Discuss your WFM tool selection, governance review, or early-bird community access.
Let's talk WFM