Better Workforce Management is rarely about adding more resources
It's about fixing what breaks between compliance, systems, processes, and real-life operations.
The rightWFM Ecosystem
A unified suite of software, training, and operational consulting streams.
Operational Consulting
Governance audits, schedule parameters reviews, and SLA alignment assessments.
Learn More →Project Management
Vendor implementation support, business case modeling, and rules configuration checks.
Learn More →rightWFM Hub
The companion availability and scheduling software that fills supervisor & employee experience gaps.
Explore Hub →WFM Training
Product-agnostic courses spanning Foundations, Excellence, Specialist, and Executive Mastery.
View Courses →WFM Vault
Strictly curated peer-to-peer benchmarking community and knowledge reference vault.
Request Access →WFM Unfiltered
No-holds-barred operational insights and scheduling war stories hosted by Irina Hollatz.
Listen Now →Operational WFM Consulting
We review, re-engineer, and establish robust WFM configurations, alignment standards, and governance calendars. Our goal is to transform WFM from a reactive administrative chore into a proactive capacity-planning engine.
- Schedule audits and SLA alignment reviews.
- Governance design and collective labor agreement compliance configuration.
- Standardizing performance monitoring, reporting thresholds, and escalation pathways.
WFM Project Management & Tooling
Adding new WFM platforms often ends in user adoption failure. We guide you through the process, aligning with software vendors to ensure the tooling is configured for your actual labor conditions.
- Vendor selections, business case validation, and ROI modeling.
- Configurations alignment with collective labor agreement rules.
- Post-launch adoption auditing and supervisor configuration checks.
WFM Vault
Launching September 9 — Request Founding Member Access
"WFM Vault occupies a space that does not currently exist: a practitioner-led, product-agnostic, curated professional community specifically for WFM. The positioning is not against competitors; it is against the absence of something practitioners need."
For WFM Practitioners
- Professional development courses from Foundations to Mastery.
- Exclusive peer network for sharing real WFM challenges.
- Operational intelligence and benchmarking libraries.
- Direct career infrastructure rarely provided elsewhere.
For Employers
- Reduced operational mistakes and scheduling errors.
- Faster in-house problem solving via peer resources.
- Better staffing decisions that cut labor leakage.
- Retained employee knowledge and lower onboarding costs.
- Reduced dependence on expensive external consulting.
Founding Member Pricing
€995 / Year
Early-bird enrollment window closes September 9, 2026.
Request Founding Member AccessWFM Training & Courses
Product-agnostic education from foundations to executive mastery.
WFM Foundations
Core concepts of workforce management: forecasting techniques, capacity planning models, scheduling strategies, real-time monitoring, reporting, and basic analytics.
WFM Excellence
Advance your WFM maturity: stakeholder communication, WFM software selection methodology, back office/non-voice scheduling, operational maturity assessments.
WFM Specialist
Specialised operational structures: omnichannel and digital channel staffing, multi-site and international WFM setups, business cases and ROI mapping.
WFM Mastery
The future of WFM: AI and machine learning capacity automation, WFM applications beyond contact centres, shift work ergonomics and employee wellbeing.
Resource Library
Instant access to standard business requirements catalogs, glossary terms, governance templates, scorecards, benchmark reference guidelines, and playbooks.
WFM Unfiltered Podcast
Hosted by Irina Hollatz
Candid, practical conversations detailing real-world operational challenges, WFM tool failures, compliance risks, and the real-life struggles of workforce planners. No filters. No vendor pitch.
What our clients say
Frequently Asked Questions
No. rightWFM is vendor-agnostic. We help you audit, configure, and maximize the tool you already have. For employee gaps, our companion platform (rightWFM Hub) integrates directly on top of your existing engine.
We offer product-agnostic WFM training courses ranging from WFM Foundations (for new planners and supervisors) to WFM Mastery (AI, automation, and wellness models for resource executives).
Yes. The WFM Vault is a strictly curated, practitioner-led community with zero vendor pitch. It focuses entirely on pure operational knowledge, calculations, compliance, and peer-to-peer benchmarking.
rightWFM Hub features direct API connectors for standard enterprise WFM platforms (including Peopleware, NICE, Verint, and Calabrio), syncing employee availability and shift adjustments automatically.
Let's optimize your workforce planning
Discuss your WFM tool selection, governance review, or early-bird community access.
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